Refunds & Subscriptions

Last updated: 28 October 2026

This policy covers subscriptions and in-app purchases in apps published by Hatch Labs Technologies.

Billing

All purchases are made through the Apple App Store or Google Play and are charged to your store account. Prices are shown in the app before you buy.

Auto-renewing subscriptions

• Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before renewal.
• Free trials, where offered, convert to a paid subscription at the end of the trial unless cancelled.
• You can manage or cancel at any time in your device settings: on iPhone, Settings → your name → Subscriptions.

Refunds

Because payments are handled by Apple and Google, refunds are requested through them: Apple at reportaproblem.apple.com, or Google Play via your order history. We cannot issue refunds directly, but we are happy to help — email [email protected].

Restoring purchases

Use "Restore Purchases" in the app's settings to restore a subscription on a new device signed in with the same store account.